I so often hear tales about lousy customer service. This morning I can say that I will brag about customer service!
I called regarding the skid steer.
I called the place we purchased skid steers over the years and talked to the Service Manager. He aske me some questions.
Did I check connections?
Was I sure it was just the battery?
What did we use the skid steer for?
I finally understood what he was getting at and I just got honest with him. I said I'd tried charging the battery and it wouldn't take a charge.
I don't know enough about wiring and told him so.
I said we use it every few weeks but needed it now to help fix the washouts on the driveway and to dig a hole.
I told him we didn't use it daily like other farmers who were feeding stock or cleaning feed yards. We used to, but not any more.
He said he'd call back with something regarding a schedule.
I decided it wasn't worth my time and headed out the door to take care of a few things. I felt dumb and stupid for not knowing the technical answers to the questions this guy asked of me. I suppose he thought I was a dumb woman. Of course I had told him this:
If it has an engine and doesn't start? I call a mechanic.
If it is a mule, horse, donkey, or dog, I can train it and handle it. Machines and I don't get along.
When I got back to the house, Rich said somebody called Seth was going to come out after work with a battery. He'd stop in on his way home.
I was flabbergasted.
So the Service Manager that had taken my call showed up around 7pm in his personal vehicle and toted a battery out of the back. He installed it and fired up the skid steer while chatting casually with us.
He explained that his service department has 9 techs and work for 25 techs. Our service call would have been extended to 3 to 4 weeks. He thought if it was a simple fix, he'd drop by with a new battery and we'd go from there.
He wasn't charging us for his time and he agreed that our driveway was rather 'rough'.
He spent another hour with us when I asked him about Rich's desire to have a brush hog attachment to mow pastures with. He brought in his work laptop and explained what would work for mowing a 72" swath across our rather weedy pastures. Rich thought he'd rather have a finishing mower than one that handled heavy brush.
Seth instructed me to get a Battery Tender for the times we are not using the skid steer. This sounds like a win-win situation.
So Seth, went above and beyond to help out a customer. Amazing, right?
If we get the brush mower thingy, it will be something Rich can do and help me out immensely. Will he be able to do it forever? Probably not, but he can teach me and that makes that machine a bit more useful and solves most of my icky weed problem.
Hey, better than using the old fashioned 6 foot scythe I'd been using!
Here is a photo of one the pastures that is more open and level out back. This was in May before the weeds took over. My whacking with a weed whacker or scythe has been like putting tape on a hole on a ship on the ocean.
