I reported a missing package containing medicine for me to the USPS Customer Service department. The site recommended using an email inquiry as phone inquiries have long wait times.
My nano needles were on my 'Dashboard' to be delivered on Saturday, then a notice to be delivered on Monday. By Tuesday, all evidence of the package disappeared. I'd saved the tracking number to look for it. The last scan of the package was still in the facility it arrived in on the 21st in Tennessee.
Yikes.
Starting and stopping meds like this kinda sucks, you know? So I filled out the info and checked that it had medical supplies.
Thank you for taking the time to notify us of your experience. Your USPS® Service Request 38186095 has been marked as resolved.
Please accept our sincerest apology for any trouble this may have caused you. We appreciate your business and look forward to serving you again in the future.
Yes, that was the reply. Your inquiry is closed and we hope to serve you. Our facilities have a high volume and are experiences delays for service.
Um yeah. Like have a nice day.
Their customer service person asks that I continue to monitor the package's progress. Um. It hasn't moved in 6 days. What progress is that?
Sigh. 90% of the time our local post office loses packages or leaves a comment that I am not home. Sometimes the postal person may not have enough room in their delivery vehicle for the amount of packages they have to deliver. Rural routes like mine have drivers using private vehicles for delivery.
It is not an easy job, but sometimes I have to laugh at the reasons I'm given for non delivery.
Once it was because there was two cows in the road, another time it was a goat was near the mailbox. Another time the mail person said he couldn't find my house. Um. OMG....
I get it. The postal service, like everyone else is shorthanded.
Sigh.
I would have worded their automated response a bit differently though:
Something more like ~ we are so sorry for the trouble and we are thoroughly investigating it. Even if it were a lie, it would make me feel better about it.
~~~
The USPS issue wasn't resolved, but I will be able to pick up the nano needles through a local pharmacy. Which worked out just fine.
Still awaiting any sign of the package from TN.
~~ Update 4-28 early morning: the package has been scanned and found. Still another 24 to 48 hrs away! ~~