I was awaiting a return phone call after being shuffled around by the VA Community Care People. 30 minutes after being transferred 3 times, I got voice mail.
Community Care is sometimes frustrating. Communications between a non VA provider and the VA itself is tenuous a best. A medication was ordered for hubby two months ago. He still had a 'rescue' inhaler so it wasn't a vital medication.
However, the non VA provider followed her instructions that the VA provided and ordered the medication. It went 'somewhere'. I followed up by contacting several people and finally landed on a person who said she'd handle it.
That was 4 weeks ago. So I looked up hubby's info in MyChart and noted that the CC gal had called the local doctors office and gave the clinic the info for faxing or calling in meds.
The local doctor's office used HER name in ordering the medication. The VA pharmacy said no one by that name worked in that pharmacy. And that is where it was dropped.
So there was miscommunication between CC, the pharmacy, and the local doctor's nurse.
I need to draw them a chart on how to order meds, I think.
Today I made more phone calls.
The solution was simple, whoever wrote down the fax number for sending in medications, wrote one digit off. A 1 instead of a 7. Or perhaps the handwriting was sloppy? Who knows?
Well now.
So it goes.
Navigating Health care sure takes a good deal of effort on any person's part.
It sure is. I'm waiting to hear if a medical referral is covered by insurance. I shouldn't be this hard. BTW, I enjoy the slime!
ReplyDeleteI have my fingers crossed and toes too in hopes a referral works. Sigh. I know how hard it is.
DeleteThanks! (Sandra. this computer makes me anonymous!)
Deletecapturing a bird in flight is always so exciting. I never seem to get the focus right, unless I take a bunch of pictures. A few years back I captured an indigo bunting with the camera. He looked like a blue dark in the air. very cool
ReplyDeleteI hope you can get it straightened out. Our health care system is just awful. Especially insurance and communication.
ReplyDeleteWe have a friend suffering a mysterious dehabilitating health issue. He has been to a number of specialists and was referred to a leading medical facility. A specialist finally recommended a treatment. His insurance denied it and said he needed a second opinion. So he saw another specialist who recommended the treatment. Insurance has denied the claim again. The friend has appealed the decision and has started the treatment at his own expense so he can try to return to work sooner. This is outrageous.
That is totally outrageous. In our country have to fight for medical treatment. I don't know the answer, but this should not be!
DeleteSomeone is not doing their job and that makes me so mad. Hope you get it all straightened out. Bums anyways...yes that looks like a Purple Finch to me :)
ReplyDeleteI don't see his new med showing up on the dashboard so I am perplexed as to why this med is not being filled. Sigh.
DeleteYou are such a great caregiver/advocate & handle the endless frustration well.
ReplyDelete